Terms and Conditions


Crafts of Caelerath deeply values your patronage. All communications and privacy is being treated discretely.

Please allow several days before your item ships. Especially with sculptures and large sized artworks the item will be properly wrapped and insured and this requires some time. If you need your order by a certain date, please message me about it.

I will not consider a package lost until 30 days after it has been shipped. Sometimes packages take the long way around to get somewhere and could still arrive after 2 weeks. Please be patient, and give it a reasonable amount of time before inquiring about your shipment.
I am also not responsible for shipping time. Once it is sent through the post office, it is out of my hands (such as if it is held up in customs or delayed for any other reason).
All orders come with tracking and a decent Insurance through a licensed carrier.


For EU orders:
Standard shipping is 5-14 days, Priority is 2-6 days, and Express is 1-4 days.


International:
Standard is 10-15 days, Priority is 6-10 days, Express is 3-5 days. (AFTER SHIP DATE) The costs on the shipping vary and it’s dependent of where you are. Shipping costs will be calculated properly and the buyer will be informed about the shipping costs during the negotiation or transaction.
Holiday season shipping times: Please allow an extra week during holiday seasons.

Please contact me with any issues before leaving feedback and make sure you have read the policies.


Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items. If you have questions than please forward them to me by the contact form.

Should an item be damaged, please contact me as soon as after you have unpacked the item. Refunds can be provided until 14 days after delivery but surely no later than this. After these 14 days refunds will NOT be made. A damaged item must be reported in this timeframe of 14 days after delivery.

Refunds will be made after the artwork or item has been send back under thesame conditions wherein it was send ( with a proper carrier, wrapped properly and insured for thesame amount it has been send to you.)



Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

Cancellations can be made within 24 hours after the item has been bought.

By clicking the buying option you have agreed to the terms and conditions.